All prices include legitimate V.A.T. 24%.
All items’ measurements are approximately calculated. Changes in sugared almonds’ quantities will affect the weight of the final product and therefore the shipping charge.
Photographs might slightly differ from the original product.
Prices might slightly change according to customer’s requests that differ from the original product. In case you are interested in more pieces, please inbox us and we will send you our best offer!
As all of our items are handmade, they might not be identical.
Please login or create an account in order to proceed to your order placement. Shortly after you place your order, you will receive an order acknowledgement email to confirm your order details.
We hand make all our items, so allow time for your unique order to be created!
Depending on the quantity, your order will be sent within a maximum of 4-5 weeks from the time of ordering. We will send you a feed back as soon as we receive your order.
Please allow 1-2 weeks for your order to arrive (depending on the delivery options). Also, since we do not control all the aspects of shipping, please order well in advance, so that your order is delivered weeks before your event.
May through September is our busiest time so the sooner we know your request, the better. For custom made orders allow time for materials’ supply. If however you need something urgently, please contact us and we will do our best to serve you.
You can pay in a variety of ways using PayPal (E.g. Visa, American Express, Master card, etc.). If you are paying by credit card and having your order delivered to a different address than the card billing address, please ensure that you provide us with full and correct billing and delivery address details. We cannot process your order without this information.
SHIPPING IS NOT FREE for international orders!
We use two ways of shipping:
ELTA STANDARD MAIL SERVICE FOR PACKAGES
ELTA COURIER EXPRESS MAIL SERVICE
to ship your order.
ELTA Standard Mail takes up to 10 working days to deliver your order.
ELTA Courier Express Mail takes up to 5 working days to deliver your order.
Depending on the final quantity of the items, your order might arrive in more than one box. We will send you an e-mail with the final packaging details.
Shipping charges are based on the final weight of the box with your order. The shipping cost is calculated according to your final packages, weight and shipping address and you are notified by e-mail as soon as we receive your order. If you agree, then we proceed with the order.
MAKE SURE YOU HAVE AND USE A VALID EMAIL at all times! We will send you a receipt for your order at the email provided.
Late and Lost Deliveries
Bonbonstudio cannot be held responsible for goods that are lost or delayed in transit.
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to track it.
We cannot refund or replace lost items.
Delays may sometimes be caused by customs checks, which can take up to 5 working days.
CANCELLATION: In order to cancel your order you must contact us by e-mail within 24 hours from the time you originally placed your order – no exceptions.
RETURNS/EXCHANGES: All items are tailor-made, therefore we have a NO REFUNDS and NO EXCHANGE policy.
DAMAGED ITEMS: Due to the fact that third parties ship and handle our merchandise we are not responsible for any damaged items and therefore WE CAN NOT REFUND ANY MONEY. We can however promptly inform the shipping company by send photos of the damaged package and require a shipping refund.
All items are neatly and carefully packaged in carton boxes to ensure safe shipping. To maximize security when needed, we may additionally use bubble wrap, padding, popcorn, etc. If however the package you receive is totally destroyed from shipping, you need to contact us immediately -at least within 24 hours from when your order was delivered- send us pictures and only then will we refund your shipping cost
We thank you for your cooperation and truly appreciate you chose us for your special occasion!